Accessibility Statement
Updated: May 2025.
General
Factors Group of Companies strives to ensure that its services are accessible to people with disabilities. Factors Group of Companies has invested a significant amount of resources to help ensure that its website is made easier to use and more accessible for people with disabilities, with the strong belief that every person has the right to live with dignity, equality, comfort and independence.
Accessibility on Natural Factors Canada
Natural Factors makes available the UserWay Website Accessibility Widget that is powered by a dedicated accessibility server. The software allows Natural Factors to improve its compliance with the Web Content Accessibility Guidelines (WCAG 2.1).
Enabling the Accessibility Menu
The Natural Factors accessibility menu can be enabled either by hitting the tab key when the page first loads or by clicking the accessibility menu icon that appears on the corner of the page. After triggering the accessibility menu, please wait a moment for the accessibility menu to load in its entirety.
Disclaimer
Factors Group of Companies continues its efforts to constantly improve the accessibility of its site and services in the belief that it is our collective moral obligation to allow seamless, accessible and unhindered use also for those of us with disabilities.
In an ongoing effort to continually improve and remediate accessibility issues, we also regularly scan Natural Factors with UserWay's Accessibility Scanner to identify and fix every possible accessibility barrier on our site. Despite our efforts to make all pages and content on Natural Factors fully accessible, some content may not have yet been fully adapted to the strictest accessibility standards. This may be a result of not having found or identified the most appropriate technological solution.
Here For You
If you are experiencing difficulty with any content on Natural Factors or require assistance with any part of our site, please contact us during normal business hours as detailed below and we will be happy to assist.
Contact Us
If you wish to report an accessibility issue, have any questions or need assistance, please contact Factors Group of Companies Customer Support as follows:
IN CANADA
Toll-free: 1-800-663-8900
Tel: 1-604-777-1757
1550 United Boulevard, Coquitlam, BC Canada V3K 6Y2
IN USA
For questions regarding a U.S. order call 1-877-551-2179
For U.S. product specific questions call 1-800-322-8704
Tel: 360-243-3500
Fax: 1-877-348-9056
14224 167th Ave. SE
Monroe, WA 98272