Frequently Asked Questions
What gelatin do you use in your softgels?
We use both bovine- and porcine-sourced gelatin depending on the product.
Are your products certified halal?
Natural Factors does not guarantee its final products to be halal. However, all vegetable-sourced capsules are both halal and kosher certified, all bovine-sourced softgels are both halal and kosher certified, and all bovine-sourced gelatin used to make softgels are both halal and kosher certified.
Are your products certified kosher?
Natural Factors does not guarantee its final products to be kosher. However, all vegetable-sourced capsules are both kosher and halal certified, all bovine-sourced softgels are both kosher and halal certified, and all bovine-sourced gelatin used to make softgels are both kosher and halal certified.
Do your products contain common allergens?
Each product carries its own allergen statement that can be found on the product page. Please note that we are not a designated peanut-free facility, and therefore cannot label any of our products as "peanut-free."
Will my vitamins interact with my prescription medication?
We always recommend speaking with your health care practitioner before starting a new supplement.
Where can I buy your products?
Please see our "Find Retailers" page to find a retailer near you.
How do I open a wholesale account?
Please contact our Customer Service team here.
How do I open an export account?
Please contact our Export team here.
Are your products vegan and vegetarian friendly?
Each product carries its own allergen statement that can be found on the product page. The statement includes whether the product is suitable for vegans and vegetarians.
Still looking for an answer?
We’re here to help. Please contact us and we’ll make sure you get the information you need.